We encourage all Divvy users to be mindful of their surroundings while they ride. If you have experienced a crash or collision on your Divvy bike or scooter and are injured, call 911 immediately. You should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify Divvy of the facts of the crash by contacting Divvy customer service now supported by Lyft, or calling 1-855-553-4889. 

If you aren’t able to dock or lock the bike or scooter, please be sure to let our team know so we can help.