When you properly dock a bike, you'll see a green light on the dock. If you did not see a green light, then that means your trip may still be open, and we will continue to charge you for your journey.
If the dock you are currently trying to use is broken (giving no response when you try to dock), please try another dock. If you're still not able to dock your bike, please contact Divvy customer service, now supported by Lyft. It's a good idea to enable push notifications on the Divvy mobile app, so you'll get a confirmation every time you've successfully docked your bike.
If you’re nearing the ride limit (30 minutes for Single Rides, 3 hours for Day Pass holders, or 45 minutes for Annual Members), we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.