If you're trying to purchase a pass and your payment wasn't accepted, there are a few reasons it could have been declined:

• Your bank rejected the transaction.
• You are trying to use a prepaid card (currently we do not accept prepaid credit cards).
• You have a bike out or your last bike wasn’t properly locked.
• You have an active Day Pass.*

*You can’t purchase a new pass using the same credit card while you still have an active pass. If you purchased a Day Pass and wanted to buy a second Day Pass before the first pass expired, you would have to use a different credit or debit card.

Payment methods can be updated in your app by tapping the three horizontal bars in the top left corner of the home screen. Select Payment and then Add payment method.