If you have attempted to unlock a bike, and the dock isn’t turning green, there may be a few reasons why it isn’t working:
- The light on the dock is glowing red → this means the bike is broken and can’t be unlocked.
- Something is wrong with the dock → occasionally, the technology on the dock may fail; please try a different dock.
- You may have an open rental → you can't take out a new bike until you have ended your last ride.
If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the original credit card you used and to be issued a new ride code. (You won’t be charged again.)
If only a portion of your bikes were released (1 out of 2, 3 out of 4, etc.), you need to return all bikes released, request a new code, and try again. Be sure to release all bikes within 5 minutes of getting code.