If you have attempted to unlock a bike, and the dock isn’t turning green, there may be a few reasons why it isn’t working:

• The light on the dock is glowing red → this means the bike is broken and can’t be unlocked.
• Something is wrong with the dock → occasionally, the technology on the dock may fail; please try a different dock.
• You may have an open rental → you can't take out a new bike until you have ended your last ride.

If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the original credit card you used and to be issued a new ride code. (You won’t be charged again.)

If you are trying to unlock with a QR code that is scratched or damaged, we encourage you to first try unlocking a different bike. If there are still any issues, please reach out to our customer service team, now supported by Lyft, for assistance.