You can return your bike to any station with an open dock – you don't have to bring it back to the station where you picked it up, making Divvy ideal for one-way trips. Find available docks on the System Map or the Divvy app. Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly (don't slam it!). Wait until the light on the dock turns green to make sure it's locked.
If you’re having trouble docking a bike, please try a different dock first. Make sure you’re pushing your bike all the way into the dock. If holding the bike and pushing from the handlebars isn’t working, some people find it easier to push the bike in by the seat, while holding only one handlebar to guide the bike.
If you’re still having trouble, please call Customer Service at 855-553-4889. Whatever you do, don’t just leave a bike if you can’t dock it – you could be charged for additional usage fees if your bike isn't docked within the pass time, or charged a lost bike charge of $1200 if your bike is not docked within 24 hours.