Having problems with your bike key? Make sure your account is active and the credit card you have on file is up to date. You can check on this by logging into your account here, and looking under Billing Information and Membership Status to ensure that all information is correct and up to date. Under Billing Information, see that your credit card is not expired. Under Membership status, check the Status to ensure it says "Active". Then check the "Bike key status" to ensure it says "OK".
Second, check to see that you have no open rentals. If you did not successfully dock the bike on your most recent ride, the system will not let you take out another bike until that ride is properly closed.
If you are continuing to have problems with your bike key, please contact Divvy customer service, now supported by Lyft, as soon as possible so that we can get a new one sent out to you.
It can take up to 6 weeks for processing and shipping of keys, we appreciate your patience! Use your app to unlock the bikes in your area while your key is being shipped. Once received you can activate your key on your account! Learn how to activate your key by clicking here.