If you’re unsure of the reason for certain charges on your credit card, please be aware of the following:
Usage Fees: If you keep a bike out for longer than 30 minutes at a time, you will be charged an extra $2 for the first 30 minutes over, $6 for the next 30 minutes, and $8 for each additional 30 minutes after that. This information is clearly noted on each kiosk. Annual & Monthly members save 25% on these usage fees.
If you still think there's an error on your statement, please fill out this form and give us the details. A customer service representative will follow up with you shortly.
[Include photo of Divvy kiosk panel showing usage fees?]