Pass holders will receive a five-digit ride code once your pass is purchased, which can be entered on the dock to take out a bike. Members can also get a ride code (eg, if you forgot your member key) by using the Divvy app, as described here. The ride code should be entered at a dock with an available bike - a green light indicates the bike is released.
If you’ve entered your code correctly into keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:
- The ride code expired → codes are only valid for 5 minutes for security purposes
- The light on the dock is glowing red → this means the bike is broken and can’t be unlocked
- Something is wrong with the dock → occasionally, the technology on the dock may fail
- You may have an open rental; did you get the green light when you returned your last bike?
If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the credit card used to buy the pass to get a new ride code issued (don’t worry, you won’t be charged again).
If only a portion of your bikes were released (1 out of 2, 3 out of 4, etc.), you need to return all bikes released, request a new code, and try again. Be sure to release all bikes within 5 minutes of getting code.
If your ride code is active and you do not have any open rentals, please call 855-553-4889 to troubleshoot.