Unsure of why you were charged twice?
First, please make sure that you were not charged usage fees. See the 24-Hour Pass article on Usage Fees for more information on fees accrued for trips longer than 30 minutes. Annual Members can also view the Usage Fee structure for more information on trips that last longer than 30 minutes.
Still unsure why you were charged or think a charge was made in error? Please fill out this form and a customer service representative will get in touch with you shortly.